Returns Policy

RETURNS

At  Mollie & Bear Boutique we want you, our customers to be 100% happy with your purchase.

HOW TO RETURN AN ITEM TO US

1. Post your items back to us and send an email to info@mollieandbear.com.au with your order number and the reason for your return.
2. Once your return has been received instore and processed by our team, we will issue you with an online gift card via email which has a 3 year expiry date or you can have it transferred to use in-store. You can use your online credit at any time on our website.
3. Please note postage for returns is at your own cost.  

RETURNS ADDRESS

If you need to return an item back to us, please send it to our shop address listed below: 

MOLLIE & BEAR BOUTIQUE

Shop 4, 84 Rosewood Avenue

Woodlands WA 6018

WHAT CAN BE RETURNED? 

All items excluding items marked as Sale items or on special promotion can be returned for an Online Credit Note (e-gift card) within 14 days from the date of delivery. 

All items including sale items can be returned if the item/s are faulty or suffered a major failure or do not match the description or picture shown. 

In order to receive an Online Credit Note, your return item must meet the following conditions:

• must be received within 14 days of receiving your order
• must be new and unworn with all original swing tags attached 
• must not be a Sale item or on special promotion at time of purchase unless the item/s are faulty or suffered a major failure or do not match the description / picture shown.
• must not have any dirty marks, make-up or fake tan marks 
• must not smell of perfume, deodorant, body odour, cosmetics or washing powder 
• must not be Swimwear, Bodysuits, Jewellery (Earrings / Necklaces), Undergarments - due to hygiene reasons or face masks.

Please also ensure you send us an email with your order details and reason for return prior to returning your item/s.

We will inspect all return items upon receiving - any returns which fail to comply with the above will be sent back to you. 

The cost of return shipping is at the customer's expense,  we will not refund or add credit for the cost of return postage. If you have received a faulty garment or an incorrect garment (due to Frankii Clothing's fault), we will cover the cost of your return postage. 

Please note that while very effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

HOW LONG DO I HAVE TO RETURN AN ITEM?

Please return unwanted items within 14 days from the date of delivery. The return window begins from the date of delivery. Transit delays will not impact this time frame.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Once your return parcel has been received instore. We will send an email confirming your return has been received and a credit issued in the form of a gift card within 48-72 hours. 

We will not process returns until your item is physically received by us instore. We recommend keeping a copy of your tracking number as we are not responsible for parcels lost in transit to us. 

DO YOU OFFER EXCHANGES?

Unfortunetley, we cannot process exchanges for online orders due to the fast turnover of stock and the size of our store. For a different item, colour, size or style simply return your current item back to us and place a new order for the item you would like instead.

One your item has been received we will issue you the credit note if approved. If you wish to exchange the item instore please contact the store via email or phone and we will happily hold the item for you, for 24 hours.

SALE ITEMS

Any items marked as SALE (or on special promotion where this is specifically noted, or on the product description of a particular garment) are final and cannot be returned to us (subject to your rights under Australian Consumer Law) unless the item/s are faulty or suffered a major failure. Any Sale items which are returned to us will be returned to sender.

WHAT CANNOT BE RETURNED?

• Items that are marked as "Sale" on the product page description or are on a special sale promotions where this has been specified unless the item/s are faulty or suffered a major failure
• Swimwear, Bodysuits, Jewellery (Earrings / Necklaces), Undergarments - due to hygiene reasons and face masks.
• All items which fail to comply with any of our conditions under 'What can be Returned?"

 

RETURNS USING AFTERPAY 

Returns remain subject to Mollie & Bear Boutique’s returns policy. 

If you wish to return your item/s, send them back to us as you would for a normal order. Once we receive your item/s and accept your return, we will issue a credit note for the total value of the item/s returned unless the item/s are faulty or suffered a major failure. 

Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments. 

For more information on terms and conditions, visit Afterpay's website.

PRICING

Occasionally our products are loading and the price can take a few minutes to load. If a price is displayed as $0 this is simply a delay in the price loading. We will not honour any products at $0.

WHAT DO I DO IF MY RETURN IS FAULTY?

Even though this rarely happens we want to make sure you get your product you paid for. Items are always expected before sent out.

We will offer a refund, store credit or an exchange if you prefer (subject to availability) on any item purchased from Mollie & Bear if the garment:

• Has a genuine Manufacturing fault; and/or,
• Does not correspond with descriptions given to you

A faulty item claim must be made within a reasonable time of receiving the goods. Please email your order number, a description and photo of the fault to info@mollieandbear.com.au 

You can expect to hear back from us within 1 - 2 business days. 

RETURN & EXCHANGE POLICY

In compliance with Australian Consumer Law, Mollie & Bear Boutique is not required to provide a refund if you make a wrong selection, need a different size or change your mind. This includes payments made with AfterPay. 

If there is a minor fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style due, we will offer you a refund.  All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at Mollie & Bear’s discretion. If a refund is deemed necessary, the refund will be processed back to the original payment method used to place the order. If you have used a combination of online credit note and card/PayPal/AfterPay, then your credit note will be re-issued and your payment refunded.

Credit Notes have 3 year expiry date. You will be provided with an Online Credit Note (for online purchases) less the cost of any postage you paid when placing your order (if postage was applicable).

STILL HAVE A FEW QUESTIONS?

Contact one of our customer service representatives at info@mollieandbear.com.au